I'm very impressed with Sole Freedom and their customer service. I purposely bought from Sole Freedom, and not the Vivobarefoot store because I was buying a clearance item, and Vivobarefoot wouldn't do returns on clearance items.
When I received my boots, I wasn't sure of the fit. Customer service said I could wear them around the house for 30 days, and if I felt they wouldn't work, they would do one free return or exchange. I decided to keep they boots, but was very impressed with their helpful attitude and willingness to do a return/exchange.
The boots are great. Lightweight, lots of toe room. Rugged enough to splash through puddles, but nice enough to dress up. I bought them as an in-between boot for when it's too cold/wet for shoes, but to warm/wet for winter boots. I look forward to getting lots of wear from them!