Shipping Policy

Free, FedEx Ground, tracked shipping is offered on orders over $150CAD within Canada.

Due to the ongoing Canada Post workers' union strike, we have temporarily suspended our use of Canada Post services. We will reevaluate this decision in the future to determine whether Canada Post remains the most reliable option for our customers.

In the meantime, we are pleased to offer FedEx Ground and Express services to ensure timely and dependable delivery. We're also absorbing additional shipping costs to help reduce expenses for our customers during this period.

Express shipping services are offered at checkout for all orders and are calculated based on order items.

Orders under $150 CAD - Calculated at checkout. Flat rate of $15CAD is offered.

International orders (Outside of Canada) - Calculated at checkout.

As of August 29th 2025
Due to new import policies set in place by the U.S. Government we are not currently offering shipping to the U.S.

Time Frames

Orders dispatch every Tuesday, Wednesday, Thursday and Friday. Cut off for next day dispatch is 12PM (i.e. Wednesday 12PM to dispatch on Thursday). Orders do not ship over the weekend.

Orders placed after 12PM on Friday and over the weekend are a priority come Tuesday and we see to getting those orders shipped as soon as possible.

Import Duties

International Customers: Sole Freedom ships international products Delivered Duty Unpaid (DDU). Please use an online Import Duties and Taxes calculator to find out how much your purchase will incur. Sole Freedom does not refund duties, taxes, or any other extra fees which your local customs authority deem appropriate. Please contact your local customs office to issue a refund for these fees.

Return/Exchange policy

Sole Freedom will accept returns and exchanges under the following circumstances: 

• The return is initiated within 30 days of purchase date
• The exchange is initiated within 45 days of the purchase date
• Item is in new condition (no dirt, smell, or sign of outdoor wear)

Any footwear marked "Sale" is considered to be permanently marked down and will be final sale. Returns will only be accepted for a refund of store credit. In cases where shipping is involved, the total cost of shipping will be deducted from the refund total.

Once the goods have been received and inspected, returns are expected to be processed within 24-48 hours.

Return Address:

Sole Freedom - 361 Richmond Road, Ottawa, Ontario, Canada K2A 0E7

Due to the current Canada Post strike we are unable to provide return shipping labels. Returns should be shipped back to Sole Freedom using your preferred shipping service at your own expense.

Refunds

Items accepted for return will receive a full refund of the purchase price. We meet you halfway on shipping costs: we cover the cost of shipping the item to you, and you cover the cost of returning it to us.

Once your return is processed, please allow 3–5 business days for the refund to appear in your account. Processing times may vary depending on your bank.

Exchanges

We’re happy to offer a one-time exchange at no additional cost for regularly priced items, provided they are exchanged for items of equal or greater value.

To request an exchange, please contact us by email at hello@solefreedom.ca or give us a call. Our team will be happy to assist you and ensure a smooth exchange process.

Any returns that cross the Canadian border must have proper documentation stating that "the package is a return of goods to Canada" and please declare $0 value on the shipment. Otherwise we are subject to an import tariff and or brokerage fee to receive them back. In this case any fees will be deducted from the refund of the original purchase.

If you have any questions, please contact us at hello@solefreedom.ca or you can reply to your order confirmation email. Please state whether you are seeking a return for refund, store credit or if you are looking to make an exchange. You can also give us a call at our store 1-613-729-8981 if you wish. We will be sure to offer the best support that we can to our out of country supporters. Unfortunately due to border crossing restrictions on packages our returns and exchange process is a bit more clunky than for our fellow Canadians.