Where is my order?

Once we have shipped your order, you will receive a shipping confirmation email with a tracking number. You can use this to track your order until it arrives at your doorstep! Orders can also be tracked via the Shop mobile app.

How do I change or cancel my order?

Please contact customer support as soon as possible. If the product has already shipped, you will have to wait to receive the product and then initiate a return or exchange. Please note, all clearance items are final sale.

I did not receive an order confirmation email or I made an error in my shipping info.

Please contact customer support. We are happy to assist you!

Why am I seeing two different prices from browsing to checkout?

Sole Freedom is a Canadian company and therefore our website defaults to CA$. Please select your local currency from the top right corner of our homepage.

Will I pay import duties or fees when ordering from Sole Freedom Canada?

US Customers: There are no import duties on personal goods entering the USA from Canada up to $800.00USD.

International Customers: Sole Freedom ships international products Delivered Duty Unpaid (DDU). Please use an online Import Duties and Taxes calculator to find out how much your purchase will incur. Sole Freedom does not refund duties, taxes, or any other extra fees which your local customs authority deem appropriate. Please contact your local customs office to issue a refund for these fees.

Where do you ship to?

We offer domestic and international shipping.

What are your shipping policies and time frames?

Orders dispatch from our Ottawa headquarters every Tuesday, Thursday, and Friday. Cut off is 12PM on the previous day for your order to be shipped on the next shipping day. Orders do not ship over the weekend. 

For orders placed after 12PM on Thursday and over the weekend - We aim to get those orders shipped as soon as possible. Typically every order that is placed before Monday at 12pm will ship out Tuesday afternoon. We strive to get orders shipped out ahead of the policy's schedule and never later than the policy's schedule. We underpromise and overdeliver in this regard. If you have questions about your ship out day, please call us at the store during store hours.

Which days do you offer delivery?

Please use your tracking information to find out when your shipment is expected to deliver. You will be emailed a shipping notification with the tracking page linked in the email.

How much does shipping cost?

We offer free shipping for orders over $150 CAD to Canada and USA only. This is using Canada Post's Expedited Parcel service or in some cases FedEx Ground depending on the most economical option. Shipping services will otherwise be calculated at checkout. Upgraded shipping services will also be calculated and offered at checkout.

What is your return policy?

You have 30 days to return an item for a refund and 45 days to exchange. The item must be in new condition, meaning no dirt, no smell, and no sign of outdoor wear and tear- if you would not be happy receiving the item as new, then we cannot accept the item as a return. All clearance items are final sale but can be returned for store credit less the shipping costs. Please see our Shipping & Returns Policy for more details.

We offer a user friendly automated returns and exchanges system for Canadian residents. Please follow this link to our returns portal.

US Customers: Any returns that cross the Canadian border must have proper documentation stating that "the package is a return of goods to Canada". Otherwise we are subject to an import tariff and or brokerage fee to receive them back. In this case any fees will be deducted from the refund of the original purchase.

Return shipments should be sent via USPS. All other services run a strong chance of imposed import duty fees regardless of the declaration.

International Customers: Sole Freedom will not accept or assume responsibility for lost or damaged packages being returned.

I received the wrong product, size, or the product I received is damaged.

Please contact customer support explaining the issue. For damaged goods, please include a photo of the described damage.

When will I receive my refund? / How long will it take to process my refund/item exchange?

Returns are processed within 24-48 hours once the goods have been received and inspected. Once processed, your refund should take 2-3 business days to appear on your bank statement.

Do my shoes have a warranty?

If you feel like something out of the ordinary has occurred with your shoes, please contact customer support with a description of the issue and photos. We'll do our best to find a solution.

Are your shoes in US sizes?

Yes, most shoes found on our site are based on the US size chart. If a shoe is not listed in US sizes, it will be listed in EU and the size chart can be located in the product images, description, or there may be a link to the vendor's size charts.

Are barefoot shoes okay for kids?

Yes! We may be biased, but we firmly believe that the sooner our kids learn about how to take care of their physical bodies, the better. Minimalist footwear can teach us the importance of unrestricted movement for proper bodily alignment which may reduce the likelihood of developing chronic pain conditions. Just as sitting for long periods of time is detrimental to the longevity and mobility of our joints, so too is restricting the dexterity of and blood flow to our feet. Free the toes.

A note on technical footwear for kids and adults: Sport-specific footwear, including cleats, boots, and skates, may not always offer ample width for proper toe splay and foot mobility. In this case, wearing barefoot shoes daily may mitigate any negative long term effects of too-tight footwear. We also recommend using toe spreaders to realign the toes following periods of limited mobility.

Do you sell gift cards?

Yes! Give the gift of happy healthy feet.

Does Sole Freedom have a discount code or hold promotions?

Sole Freedom does not offer discount codes nor seasonal promotions. However, you may shop our clearance section of past-seasons styles. Please note that sizes are limited.

Can you special order a shoe for me?

Found the brand but not the style you were looking for? Drop us a line and we’ll see what we can do for you.